Refund policy
Refund Policy
Last Updated: 2026/4/21
At Youlai, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your item.
To be eligible:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
2. Non-Returnable Items
We do not accept returns for:
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Used or damaged items (not due to our error)
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Items returned without authorization
3. Return Process
To initiate a return, contact us at:
We will provide return instructions.
Return Address
Address: 1380 W. Mission Boulevard, Ontario, CA 91762
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Shipping costs are non-refundable
5. Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Processing time: 5–10 business days
6. Damaged or Incorrect Items
If you receive a defective or incorrect item:
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Contact us within 7 days
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Provide photos as evidence
We will offer a replacement or full refund.
7. Order Cancellation
Orders may be canceled within 24 hours of purchase. After this period, orders may already be processed.
8. Chargebacks
We encourage customers to contact us before initiating a chargeback. We are committed to resolving issues promptly.